SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of oppler.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of oppler.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
So, I've just got my hands on this new travel and let me tell you, it's everything I hoped for! It's all kinds of perfect. Right off the bat, one thing that struck me was how spacious it is - there's enough room to fit in all my essentials and then some. You know those times when you're packing you think 'I wish I had a little more space Well with this bag, that’s not going to be an issue anymore. The next big plus? It’s lightweight. Even after stuffing it full of clothes, shoes and whatnots (you know how we do), picking up the bag doesn't feel like a workout session at all. This is such a game changer especially when you're running around trying to catch flights or trains during your travels. And let's talk about style now because wowza! This ain't your run-of-the-mill travel bag; it oozes style from every angle. The design is so sleek and trendy that even if you’re dressed down for comfort during your journey, this baby will still make sure you turn heads wherever you go! Now comes the best part: imagining using it on my next trip already has me buzzing with excitement! Can’t wait to strut through airport terminals or hop onto trains flaunting this beauty by my side. It feels like Christmas came early! All said and done – if anyone asks me about getting a new travel companion, I’d point them straight towards this fantastic find without batting an eye.
This carry-on is a traveler's dream! It fits everything I need for a weekend getaway with room to spare. Plus, the compartments make organizing a breeze.
I've been using this bag for over six months now and let me tell you - it’s durable hell. Still looks as good as new despite all the rough handling at airports 👌
so happy i bought this one! fits perfectly in overhead bins...no more stress about finding space on packed flights 😊
this bag is just right for quick trips or long weekends away. love how easy it is to find stuff inside because of its smart design 🙌 no more rummaging around trying to find things!
fine
Bought this travel bag recently and I must say, its functionality exceeded my expectations. The separate compartment for shoes? Genius idea!
This carry-on has become an essential part of my travels now ❤️ So convenient that I don’t have to check any luggage anymore 🔥
The quality of material used in making this travel bag is commendable… feels premium yet sturdy enough to withstand frequent use.
absolutely love the minimalistic design...it's so chic and sophisticated! gets me compliments every time i travel with it...
never thought i'd be this excited about a carry-on bag but here we are...this one's a winner!