SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of oppler.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of oppler.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow, this sofa bed for pets is awesome! The quality is outstanding and the fact it's washable makes life so much easier. My furry loves it too!
stylish and practical
It's luxurious and comfortable, plus easy to clean. Glad I made this purchase.
I appreciate that I can keep my home looking good while giving Fido a taste of luxury with his own little couch that fits right into our decor. The fact that I can easily toss it in the washer when necessary makes things even better!
High-quality, washable pet bed. My dog loves it - best purchase!
Absolutely delighted by how well-made this sofa bed for pets is! Plus, its washability feature helps me maintain cleanliness without any hassle 👌
👍🏼 Major thumbs up for this product! Not only does it look stylish in our living room, but our dog adores his new bed - he hasn't left since we got it! And being easy to wash it? A total bonus 🐾
recommend
i love how soft and plushy the material of this pet sofa bed is...and the best part? i can throw it in the washing machine whenever needed. my cat seems pretty happy with her new throne too.
I've been on the hunt for a pet bed that doesn't compromise on style, comfort or practicality, and I must say this product ticks all those boxes. The luxurious feel of the material is something my furry friend can't get enough of. Plus, its washability makes it a breeze to keep clean - no more worrying about pet hair or stains ruining the look! It's truly an excellent addition to our home.
An elegant sofa for pets that's easy to clean. Super satisfied!
this product seriously rocks!!! my pup sleeps like a baby on his fancy new couch...it’s super comfy and cleaning ain’t an issue anymore thanks to its washable design 😊
Excellent
nice
What an amazing find this has been! This sofa bed for pets seamlessly blends luxury with functionality. Our dog has never slept better - he absolutely adores his new plush haven. And I love how easy it is to maintain, just toss it in the washing machine whenever needed and voila – good as new! It’s rare to come across such high-quality products that cater so well to both pets' needs and owners’ convenience.
😻😻😻
Finally, a pet bed that's both luxurious and practical. The washable feature is simply the icing on the cake. Couldn't be happier with this purchase!
Luxury and comfort combined in a pet bed. It's perfect! 🐾
the easiest way i've found yet to spoil your fur babies rotten without sacrificing style or convenience - loving every bit of this posh pet-friendly addition to our home 👏