SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of oppler.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of oppler.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Absolutely love this tunnel! It's so versatile, my cat and bunny both enjoy playing in it.
Keeps my little fur baby entertained for hours. The feather toys are a great touch!
👍.
no more bored kitty while i'm at work, she loves her new toy!
The construction is really durable, can withstand even the most energetic play sessions.
This has been such a hit with our pets! They all love it - cats, rabbit and puppy alike 🐱🐰🐶
I've never seen my cat this active before. She just loves darting through the tunnel chasing after the plush toys.
it's surprisingly sturdy given how lightweight it is. doesn't collapse under rough play which is fantastic
Great value for money considering how much use we're getting out of it 👌
Our kitten adores this tunnel! He runs back and forth non-stop. It's adorable to watch.
So convenient
my ferret absolutely loves his new playground.. keeps him entertained for ages
It’s fun watching them explore their new toy... they seem very intrigued by the feathers 😺
Perfect solution for keeping your pet busy especially if you have multiple small pets like me.
the steel wire frame gives me peace of mind knowing that it won't easily break.
it's easy to fold and store away, perfect for small apartments or houses with limited space.
The plush toys are a nice touch. My cat can't resist swatting at them!.
my cats love this tunnel! they chase each other through it all day long 😂
This is such a lifesaver when I need to get some work done at home.
A great way to keep your pet entertained while you're not around. They absolutely love it!