SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of oppler.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of oppler.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
As a first-time parent, I was constantly on the lookout for products that would make my life easier and this feeding set did just that. The silicone bib is not only comfortable for my baby but its waterproof nature saves me from constant laundry. And let's talk about the spoon - it's gentle my little one's gums which makes mealtime more enjoyable for both of us. But what really sets this product apart is the dining plate - it stays put no matter how much my child tries to move it! Plus, everything being made out of silicone means cleanup has never been easier.
Wow, this feeding set is just what we needed!
The waterproof bib and easy-clean silicone are lifesavers.
I must say, I am thoroughly impressed with this feeding set. As a father who often takes charge of feedings, convenience and ease are key factors to me. This kit delivers exactly that! The waterproof bib keeps clothes dry even during messy meals while the softness of the silicone spoon ensures comfort for my baby’s delicate gums. What truly caught my attention though was the dining plate; its design prevents tipping over or sliding off highchair trays – an absolute win in preventing mealtime disasters! Moreover, all items being crafted from silicone means they're super easy to clean post-meals.
lovely
This kit is a dream, gentle on baby's gums and super cleanable!
This feeding set has surpassed all expectations! It comes complete with a bib that is not only adorable but also effectively waterproof - making those messy meals less daunting as there are fewer outfit changes required afterwards. Then we have the soft spoon which doesn't irritate or harm our baby's sensitive gums – making feedings smoother and more pleasant overall. But perhaps what stands out most about this product is the ingenious design of their dining plate: it remains steady despite attempts by eager little hands trying to shift it around ensuring less food ends up on floor than before! Lastly, cleaning these utensils after use couldn’t be simpler thanks to them being made entirely out of silicone!
The quality of this 10-piece set is fantastic!
Loving this set - it's durable, safe for my child, and so convenient.